Organizational citizenship behavior (OCB) is employee work behavior that is positive and beneficial to an organization, but is not specifically required in the job description. Organizational citizenship behavior is discretionary behavior that is not directly or formally compensated by the organization’s reward system. The behavior is truly extra-role behavior which, when performed by many individuals, improves the overall functioning of an organization. Examples of organizational citizenship behavior include volunteering for extra work, promoting the organization to outsiders, helping a coworker who is behind, or going out of the way to encourage or express appreciation to coworkers.
Organizational citizenship behavior is an outcome of the discussion on whether or not there is a link between job satisfaction and job performance. From the 1950s to the.
